frequently asked questions
Have questions? We’re here to help
1. What are your shipping options?
We offer both standard and express shipping options to suit your needs. Standard shipping typically takes 3-7 business days, while express delivery is faster, depending on your location. You can view detailed shipping rates and timelines at checkout or in our shipping policy section. Once your order is shipped, we’ll keep you updated with tracking details.
2. What is your return policy?
We accept returns within 14 days of delivery as long as the items are unworn, unwashed, and in their original condition, including tags and packaging. If you’d like to make a return, please contact our support team with your order details, and they’ll guide you through the process. Note that shipping fees for returns may vary, and some sale items may be non-refundable.
3. Do you ship internationally?
Yes, we’re proud to ship our clothing worldwide! International shipping times and rates vary depending on the destination. At checkout, you’ll see estimated costs and delivery times for your country. Keep in mind that customs fees or import taxes may apply in certain regions, which are the responsibility of the customer.
4. What materials are your clothes made from?
We prioritize quality and comfort in all our designs. Our T-shirts and hoodies are crafted from premium cotton blends for softness, durability, and a great fit. Some items may feature embroidery or unique prints made with long-lasting techniques. Full material details for each product can be found on its product page.
5. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to track its journey. This will let you see where your package is and when you can expect delivery. If you don’t receive the tracking email, check your spam folder or contact our support team, and we’ll be happy to assist you
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(03) 6257 6883
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